Exchange Policy

Initiation of Exchange:

• To request an exchange, please contact our customer support team within 24-48 hours of receiving your order.
• Provide your order number and details of the item you wish to exchange, along with your preferred alternative.

Return Shipping:

• The customer is responsible for returning the item to our specified address at their own cost.
• Please ensure the item is securely packaged to prevent any damage during transit.

Item Condition Requirements:

• The item must be in its original, unused condition.
• All original tags, packaging, and accessories must be intact.

Review Process:

• Upon receiving the returned item, our team will carefully inspect it.
• If the item is confirmed to be unused and in its original condition, we will approve the exchange.
• If the item shows signs of use or is not in its original condition, the exchange request will not be approved.

Exchange Approval:

• If approved, we will process the exchange and send out the new item as per your request.
• Please note that exchanges are subject to stock availability.

Non-Approval Cases:

• If the exchange is not approved due to the item's condition, we will return the same item back to you.

Availability:

• Exchanges are subject to product availability. If the desired item is out of stock, we'll offer a refund or an alternative product.